Non-verbal communication and its impact on the message

Communication beyond words

Effective communication goes beyond words. In fact, it is estimated that 93% of the message is conveyed nonverbally.

This includes body language, facial expressions, tone of voice, pace and volume.

In a conflict, [how] things are said can be more important than [what] is said.

A simple [it's okay] can sound like acceptance or contempt, depending on the tone used.

Similarly, an invitation to [talk] can be perceived as a threat or an opportunity for dialogue, depending on the nonverbal context.

It is crucial to be aware of these signals, as they can intensify a conflict without you realizing it.

The body as a peacemaker and control tool

Your body language can be a powerful tool in defusing a tense situation.

An open posture, with arms uncrossed and hands visible, can indicate openness and receptivity, while crossed arms can be perceived as defensive.

Similarly, a calm tone of voice and a controlled cadence make you appear more confident and in control, while speaking quickly or with a high pitch can denote haste and insecurity, which can increase tension in an argument.

To prevent a conflict from escalating, you can use your body to convey calm.

Maintain a neutral facial expression, unless you are creating empathy, and relax your shoulders and jaw.

By doing this, your body sends a signal to your brain that you are not in danger, which helps you maintain mental clarity and avoid reacting impulsively.

True strength is demonstrated by responding with intelligence and self-control, even when the other person does not.