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Test Reflective listening and paraphrasing: the basis for clarity
Agenda
1st QUESTION: What is paraphrasing?
Repeat exactly what the other person has said
A communication technique that involves summarizing what you have heard in your own words
A way to interrupt the other person to give your opinion
A strategy to prove the other person wrong
2nd QUESTION: What is one of the three essential functions of paraphrasing in conflict resolution?
It allows you to win the argument more quickly
Help impose your point of view
It makes the other person feel judged
Show that you are present and that you have listened
QUESTION 3: How does paraphrasing help avoid misunderstandings?
By functioning as a check on understanding, giving the other person the opportunity to correct you
By repeating the same words so that there is no doubt
By ignoring feelings and focusing only on the facts
Assuming that you have understood everything perfectly
QUESTION 4: In addition to clarifying the message, what does paraphrasing help you understand?
The weak points in the other's argument
That the other person is being irrational
The underlying need or interest at stake
That you are right
QUESTION 5: What tone should be used to paraphrase effectively?
A tone of superiority and certainty
A tone of curiosity and non-judgment
A sarcastic or mocking tone
An aggressive and confrontational tone
QUESTION 6: What is an example of a sentence to start a paraphrase?
If I understand you correctly, what you are telling me is
That's not what you said, what you said is
You are wrong, let me explain
I understand, but I think that
QUESTION 7: In the coworker example, what was the underlying need that the paraphrasing helped identify?
The need to change jobs
The fact that his ideas were bad
The need to talk more in meetings
Your underlying need for recognition and validation
QUESTION 8: What do you demonstrate to the other person by paraphrasing their message?
That you agree with his point of view
That you have not only listened to her, but that you have taken the time to process her message
That you have a better solution to the problem
That you are about to refute his argument
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