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Test Reflective listening and paraphrasing: the basis for clarity

1st QUESTION: What is paraphrasing?

2nd QUESTION: What is one of the three essential functions of paraphrasing in conflict resolution?

QUESTION 3: How does paraphrasing help avoid misunderstandings?

QUESTION 4: In addition to clarifying the message, what does paraphrasing help you understand?

QUESTION 5: What tone should be used to paraphrase effectively?

QUESTION 6: What is an example of a sentence to start a paraphrase?

QUESTION 7: In the coworker example, what was the underlying need that the paraphrasing helped identify?

QUESTION 8: What do you demonstrate to the other person by paraphrasing their message?

This test is only available to students who have purchased the course
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