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Test The Harvard model: separating the people from the problem

QUESTION 1: What is the first principle of the Harvard Negotiation Model?

2nd QUESTION: What is the key to this principle for addressing a conflict?

QUESTION 3: When applying this principle, what should the conversation focus on?

QUESTION 4: What effect does shifting the focus from blame to solutions have?

QUESTION 5: Why is empathy important in this model?

QUESTION 6: Which of the following is a useful step in applying this principle?

QUESTION 7: Instead of saying "You are always late," what alternative is suggested?

QUESTION 8: Besides solving the problem, what other benefit does this approach have?

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