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Test Uncommunicated expectations as a source of conflict
Agenda
QUESTION 1: What is the big problem with expectations that often causes conflict?
That they are always too high
That in most cases have not been communicated clearly
That people have no expectations
That are always fulfilled
2nd QUESTION: What type of problematic expectation is based on idealizations and desires, not on concrete facts?
Not communicated
Poorly communicated
Rigid
Unrealistic
QUESTION 3: What is the key to preventing conflicts caused by expectations?
Assuming the other person will guess what you expect
Remove all expectations so as not to be disappointed
Learn to manage your expectations and those of others through proactive communication
Imposing your expectations on others
QUESTION 4: Whose responsibility is it to communicate expectations?
From the other person, who should ask?
From a mediator
Yours, to communicate what you expect with clarity and respect
No one's expectations should not be communicated
QUESTION 5: Besides communicating your own expectations, what else is essential?
Ignoring the expectations of others to focus on your own
Listen to others' questions by asking them directly
Assuming that others' expectations are the same as yours
Criticize other people's expectations if they seem unrealistic to you
QUESTION 6: Once both parties have communicated their expectations, what is the next step?
Negotiate and adjust them to be realistic and mutually acceptable
Setting the most important expectations
Choose a side and discard other expectations
Let time decide which expectations are met
QUESTION 7: What type of expectation leaves no room for error or change?
Not communicated
Unrealistic
Flexible
Rigid
QUESTION 8: What skill is needed to accept that some things will not go as expected, even after an agreement?
The rigidity to maintain the original agreement
Aggressive communication
Emotional flexibility to learn and adjust your expectations in the future
The ability to ignore negative results
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