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Test Assertive Communication: Open Talk and Feedback
Agenda
QUESTION 1: Who is the bully's best ally according to the text?
Silence
Noise
Overwork
Competition
QUESTION 2: What is involved in fostering a real "open door" culture?
Leaving physical doors open
Eliminating private offices
Hire doormen
Create safe spaces in which to express concerns without fear of reprisal
3rd QUESTION: How does fluid communication work in the face of daily stresses?
As an amplifier of problems
As a distraction
As an outlet for the stresses inherent in the job
As a waste of time
QUESTION 4: What should constructive feedback focus on in order to avoid harassment?
In personality traits
In the employee's past
On rumors
On observable facts and behaviors, not personality
QUESTION 5: What should feedback be like to eliminate the perception of attack?
Written and anonymous
Public and noisy
General and ambiguous
Specific, timely, private, and improvement-oriented
6th QUESTION: What role does recognition or "positive psychology" play in prevention?
Unimportant
Costly for the company
Generates envy
Balances demand and reduces general hostility by valuing a job well done
7th QUESTION: What does public and sincere recognition generate in the team?
Immediate pay increase
Unfair competition
Organizational endorphins and team cohesion
Excessive relaxation
8th QUESTION: What is considered a hostile environment by default?
A very quiet environment
A brightly lit environment
A place without bosses
An environment where only mistakes are highlighted
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