CNV for Collaboration and Virtual Listening

Virtual active listening: Obvious assent and leaning in.

Demonstrating active listening is crucial in virtual environments to foster collaboration and engagement.

Since subtle cues can be missed, it is important to use active listening behaviors in more obvious ways.

This includes nodding clearly to show that you are following the conversation and maintaining eye contact (looking into the camera).

Leaning in slightly toward the camera (leaning in) can also communicate interest and engagement, compensating for physical distance.

These visible actions reassure the speaker that they are being listened to attentively.

Using emojis to show engagement

Virtual meeting platforms (such as Zoom, Teams, Slack) offer tools such as reactions or emojis that can be used strategically to show engagement without interrupting the speaker.

Using a "thumbs up" emoji, applause, celebration or other appropriate reactions in response to what is being said demonstrates that you are following the conversation and actively participating.

This type of digital nonverbal feedback encourages collaboration and helps maintain energy and engagement in the meeting.

Inclusion strategies: Scanning, name calling.

Creating a sense of inclusion is vital in virtual meetings, where it is easy for some participants to feel disconnected.

One effective strategy is to address team members by name when asking questions or soliciting feedback.

This personalizes the interaction and ensures that everyone feels part of the conversation.

In addition, even if the room cannot be physically scanned, a leader can consciously try to direct his or her attention (and gaze at the camera) in a way that makes it feel as if he or she is interacting