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Test Adding value to your customers
Agenda
QUESTION 1: HOW DOES THE WILLINGNESS TO CREATE VALUE MANIFEST ITSELF?
The value must be contributed, having the will, willingness and insight, for that it is necessary to know the importance of the value on the product
If we do not put enthusiasm into it, then it would not have enough weight for a customer to prefer us, and he would take any other offer from the competition, making us just another one in the market
QUESTION 2: WHAT VALUE DOES EXCELLENT CUSTOMER SERVICE BRING TO THE BUSINESS?
The mood plays a fundamental role, a clean and spontaneous smile to create more than a sale, a friendly, healthy and reciprocal bond
An important thing during the deal is to allow the customer to make his decision and not to feel that we are forcing him to buy
With a good service we achieve that the customer is satisfied and can solve their needs
We can take into account that the influence of our treatment, charisma and good vibes will remain for them as a good memory, and we can even make them have a different day by encouraging them to come back again
QUESTION 3: WHAT ARE THE ASPECTS OF INFLUENCE TO TAKE CARE OF THE CORPORATE IMAGE OF THE COMPANY?
To take care of the company's image we must take into account the type of business and how it is represented to the public
Include the documents correctly drafted with logos or images, both printed and on the web; as well as the design of the company and work premises down to the colors we use
The type of uniform and accessories to be used is important in the work group, as is the punctuality of the agreements
The influence of the image aspect in the company is important because the client receives a notion that he/she is in a professional environment
QUESTION 4: WHAT IS THE IMPLICATION OF CREATING INTERNAL VALUE FOR THE COMPANY?
This involves making our team aware of the importance of value for the business and for themselves
Each task performed by an employee is a gear that moves the great machinery of business management and each one must know that failure to perform it stops the process of advancement and causes consequences, not only for the company, but also for its employees
Therefore, encouraging internal values such as responsibility, punctuality, attendance at the workplace and empathy among coworkers helps to maintain a more pleasant environment
The awareness of creating value on these aspects allows us to place our trust in the preparation of our staff so that they know how to treat customers as we would do ourselves
QUESTION 5: WHAT RISKS DO WE TAKE WHEN WE ARE CONSTANTLY INNOVATING?
Constantly innovating is a resource that keeps the customer's attention active in our company since the offers are diversified
If we stop showing improvements or updates, customers may disengage from our market and we also run the risk of competitors taking advantage of us
QUESTION 6: WHAT SHOULD WE TAKE INTO ACCOUNT WHEN SOCIALIZING OUR BUSINESS?
This step must be supported by a series of achievements and objectives that you can set yourself
Generally it is also good to show a whole process of growth from how you started and where you are today
In this process it is good to show what you have achieved and the people or companies that have helped you or with whom you collaborate
Communicating to the market and to the world that you have a novel proposal with good offers, how you carry it and what values you bring is part of the work that you should not neglect
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