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Test Learn to say no
Agenda
QUESTION 1: WHAT IS THE BEST STRATEGY WHEN WE ARE IN THE PRESENCE OF A PROBLEMATIC CUSTOMER?
It is best to refuse when faced with a customer we identify as problematic
The best thing to do during the work is to avoid any kind of mishaps and problematic situations
With our experience in the field and over the years we learn through intuition to identify good and bad business, it is necessary on our part to know how to defend our company from avoidable conflicts
When we are in the presence of a problematic customer, the best strategy is to say no beforehand, to avoid bad experiences
QUESTION 2: HOW IMPORTANT IS PROFESSIONALISM IN ACCEPTING OR REJECTING PROPOSALS?
Imagine that we have in front of us a proposal that we cannot cover on time or we do not have the knowledge to provide a correct solution
Perhaps in order not to lose the client, we tried to take on a proposal that was difficult for our company
It is always better to say no in time before getting involved in an impossible challenge
Professionalism includes not only our ability to take on challenges, but also the intelligence to know how to refuse a losing battle
QUESTION 3: HOW DO WE ACTIVATE CRITICAL VISION IN OUR WORK TEAM?
If we have a work team, we must know how to say no to our colleagues' wrong judgments regarding the business or its management
Perhaps as a matter of introverted respect or to remain a person that others like, we allow changes or decisions that may harm the company in the long run
Mistakes are natural to human beings and are part of the learning process, but it is better to be able to correct them before seeing greater damage
When we say no to our work team with important arguments, we activate in them the critical vision of a good or bad step
QUESTION 4: HOW DOES PRODUCTIVITY MANIFEST ITSELF IN THE PROPOSALS WE ACCEPT?
When we don't know how to say no in time, we lose focus of our main objective
When we accede to a will that does not interest us, the impetus at work is not the same and this impetus affects our work productivity, distancing us from our will
Productivity increases in the sense of our motivation with the proposals we accept and likewise decreases when the proposal lacks interest for us, knowing this it is better to accept it
It is advisable to dedicate our efforts only to projects that represent a benefit for the productivity of the business
QUESTION 5: WHAT ARE THE CONSEQUENCES OF NOT KNOWING HOW TO SAY NO?
In the face of unfavorable or unprofitable deals, refusal may be the best option
One of the consequences of not knowing how to say no is the loss of time that we can dedicate to more interesting activities
Our time is a very precious resource and knowing its value can be advantageous for us to take advantage of other opportunities to which we dedicate ourselves
By accepting unfavorable deals out of compromise, we run the risk of facing economic difficulties that affect our finances
QUESTION 6: WHAT DO YOU GENERATE WHEN YOU REFUSE ABUSE?
When we say no to a client or to a dubious business, rather than representing a loss, it generates the benefit of preventing other setbacks
When you refuse bad treatment you generate respect for yourself and your company in the labor market
Another benefit of knowing how to say no is to take advantage of the time, money and effort to dedicate yourself to projects that truly help your company grow
An important thing to know is that it is not the benefit of generating a type of excellence in your business to not accept just any type of customer
QUESTION 7: WHAT TO DO IN CASE OF A YES?
It may be by chance that we are recommended to a specific client who may represent a decisive step for our business even if it represents some kind of loss
If we accept, we must establish clear objectives and rigorously manage our time and resources for a greater purpose
QUESTION 8: WHAT TO DO IN CASE OF A NO?
For this example of refusal it would be good to explain the mainly economic reasons to the client why we refuse, in this way we give the client our professionalism and integrity
It is better for business to defend our interests and when business is unfavorable say no without fear
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