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Test Use your success to benefit your customers
Agenda
QUESTION 1: HOW DOES THE CUSTOMER VIEW OUR SUCCESS?
Customers see in us a paradigm of success, therefore the customer gives value to our opinion
They need to know your way of thinking
It is important not to take success as a personal achievement but as a collective one
Show the customer that our business is made up of a team that makes a better product possible
QUESTION 2: HOW CAN YOUR SUCCESS BENEFIT YOUR CUSTOMERS?
The best way to benefit your customers is by getting closer to them, by bringing your vision closer to them
Sharing your understanding of the value of communication to generate an empathetic bond between the customer and the company is a way to benefit them with your success
Make them see the importance of the customer himself and what this value represents
This vision that we bring to the customer would not be complete without their opinion about our service and the interaction that this generates
QUESTION 3: HOW DOES OUR KNOWLEDGE INFLUENCE THE CUSTOMER'S BENEFIT?
An interesting way to benefit your clients is to provide our expertise in the area of sustainability and even finance and wellness
To bring our knowledge closer to the customer we use the simplest and most effective formula, communication
Through lectures and workshops we can further involve our customer with the operation of our business in an interactive and dynamic way that allows them to get a sense of what our business is all about
Providing our knowledge to the client helps them to see in us a sign of sincerity and the potential value of our company
QUESTION 4: HOW IMPORTANT ARE RECOMMENDATIONS FOR THE BENEFIT OF THE CUSTOMER?
One way in which we can benefit the customer may be by offering recommendations
When you recommend instructional literature you give the client the opportunity to access the knowledge you have nurtured for your growth
We can also take into account our customers' recommendations for us and our business, as it is an appropriate and conscious way of recognizing that they have values to contribute and take advantage of
We must bear in mind that an erroneous recommendation to our clients can have a negative influence on our image and sense of integrity, affecting the trust they place in us
QUESTION 5: WHAT DO WE BRING TO THE CUSTOMER WHEN WE GIVE THANKS?
When we give thanks we are giving back everything that is given to us in a disinterested way, therefore it is important to show our customers that we take this value into account
Thank you benefits both the giver and the receiver, and if we thank the customer we are giving them an active participation in our success, thus providing them with the benefit of being part of our success
If we are grateful, we show the customer that his benefit is also a benefit for our business
When a customer benefits from our values as a company, they repay us with their loyalty to our business and service
QUESTION 6: WHAT DO WE GET WHEN WE OFFER A MOTIVATING EXPERIENCE?
If we offer a poor experience it is logical that the customer will feel that our offer lacks motivation for them
To motivate customers, we can offer them a different experience every time they interact, as we can show them the facets or variants of our services
Using our experience to motivate the client is pleasant because we let them know the road we have traveled to get to where we are today and the achievements we have made to be able to offer them the best possible service
When we share our expertise with customers, we provide the empathetic bond that is needed to keep them motivated and ensure that they come back to us for the solution to their needs
QUESTION 7: WHAT KIND OF ASSISTANCE CAN WE PROVIDE TO THE CUSTOMER?
Clients need a consultant to guide them with capital management strategies and socialization mechanisms to be successful
Offering consulting through coaching and providing assistance to our clients positions us on a more human and social level
The client comes to us in search of new tools to catapult his business
None of the above
QUESTION 8: HOW DOES THE CUSTOMER BENEFIT FROM OUR HELP?
At some point we may consider exceptions for specific cases where it is more important to provide disinterested help to our customers that allows them to trust us and know that they are
The benefit of a disinterested help impregnates the customer with a trace of humanity on the part of our company
As a mechanism to provide assistance, we can offer consulting, do charity work or call for donations in times of disasters
We can put our creativity to work for the customer to bring our business and our solidarity closer together
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