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Test Tips on how to get good feedback
Agenda
QUESTION 1: WHAT IS THE MAIN PURPOSE OF THE FEEDBACK PROCESS ACCORDING TO THE TEXT?
Evaluating a person's overall performance
Highlighting personal opinions about someone's motivations
Finding the best way to work together to find effective solutions
Report on work activities
QUESTION 2: WHAT SHOULD BE THE CHARACTERISTICS OF THE INFORMATION PROVIDED IN EFFECTIVE FEEDBACK?
Being vague and lacking in detail
Contain personal opinions about the motivations of the individual
Focus on non-modifiable behavior
Be factual and as detailed as possible
QUESTION 3: WHY IS IT IMPORTANT THAT A FEEDBACK CONTAINS THE POSSIBILITY OF IMPROVEMENT?
Because the feedback must be vague and unclear
Because addressing the difficulty and providing concrete details on how to improve is beneficial
Because it is not necessary to offer constructive suggestions
Because it should focus on unchangeable behavior
QUESTION 4: WHAT IS A KEY ASPECT TO INCREASE THE EFFECTIVENESS OF A FEEDBACK ACCORDING TO THE TEXT?
Seize the right moment and provide feedback right after the fact
Failure to consider the temporality of feedback
Avoid mentioning past events
Provide feedback long after the fact
QUESTION 5: WHY IS IT IMPORTANT FOR FEEDBACK TO BE BIDIRECTIONAL?
To allow only one person to give instructions and control the conversation
To keep the information flowing in one direction only
To foster true dialogue and collaboration, and to confirm the reception of the message
To prevent the employee from expressing his or her thoughts and concerns
QUESTION 6: WHAT SHOULD BE DONE TO FOSTER AN ATMOSPHERE OF OPENNESS AND TRUST IN THE FEEDBACK PROCESS?
Interrupting the employee while expressing his or her views
Failure to recognize achievements and praise the employee
Not allowing the employee to speak during feedback
Apply active listening and encourage employees to express their thoughts and concerns
QUESTION 7: WHAT IS ONE OF THE CHARACTERISTICS OF EFFECTIVE FEEDBACK IN RELATION TO TIME?
Avoid mentioning when the event occurred
Seize the right moment and provide feedback right after the fact
Provide feedback weeks after the event has occurred
None of the above
QUESTION 8: WHY IS IT IMPORTANT FOR FEEDBACK TO BE FACTUAL AND AS DETAILED AS POSSIBLE?
Because personal opinions are more useful to the recipient
Because it provides a solid basis for constructive suggestions and avoids misunderstandings
Because facts are not relevant in feedback
Because personal opinions are more effective
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