Tips on how to get good feedback

As a logical continuation of the previous point, we will continue to delve into the aspects that separate constructive feedback from ineffective feedback. In order to understand the keys to good feedback and how to manage this process in a constructive and beneficial way for all parties involved.

At this point we will provide some tips on how to succeed during the feedback process.

The feedback process is for the parties involved in a situation (it can be manager and employee) to find the best way to work together and look for effective solutions to achieve both the specific objectives and the overall goal of the organization. This communication process can be formal or informal, in the context of a conversation or through a performance report.

To avoid misunderstandings in the work environment, the information provided in a feedback must meet a number of characteristics to be considered effective.

These are:

• Be factual: Be as detailed as possible. Instead of a personal opinion about their possible motivations, describe the observed behavior in concrete terms. For example, it may be the person's lack of skill in handling a computer tool that causes poor performance, or perhaps he/she has repeated absences or tardiness.

• Contain the possibility of improvement: You should focus on the modifiable behavior in order to offer constructive suggestions. Address the difficulty, for example if an employee has difficulty with the handling of some tool such as Excel, you can prepare a list of the main functions he/she needs to master and involve him/her in the completion of one of your reports. In this way you provide concrete details on how to improve and follow up.

• Leverage timing: If feedback is provided right after the fact, or even during the event, its power of effectiveness increases. In a modern work environment where everything happens so fast and we have to move on to the next activity immediately, even a few days or weeks can devalue the information and miss the opportunity to modify behavior. Timely feedback ensures that lessons learned are fresh and relevant. For example: I notice that you have difficulty sharing your point of view in team meetings. Why do you thin