Onlinecourses55 - Start page
Home
LOGIN
REGISTER
LOGIN
REGISTER
Seeker
Test Conflict management styles: Thomas-Kilmann Model
Agenda
QUESTION 1: What style is it to ignore or withdraw from conflict, avoiding confrontation?
Evasive style
Competitive style
Collaborative style
Compromised style
QUESTION 2: What style prioritizes the interests of the other party to maintain harmony?
Competitive style
Complacent style
Evasive style
Collaborative style
3rd QUESTION: According to the text, when is it appropriate to use the competitive style?
When the problem is minor and it is convenient to avoid wear and tear
When preserving the relationship is more important than the outcome
When quick and firm decisions or strong leadership are required
When both parties are willing to give something up
QUESTION 4: What best describes the engagement style?
Ignore the problem until it dissipates
Giving in to preserve the relationship
To impose one's own solution
Finding a middle ground where both sides give in
QUESTION 5: What is the goal of the collaborative style?
Create a win-win solution that fully satisfies both sides
Avoiding conflict to save time
Strict application of policy without concessions
Split the difference to solve quickly
QUESTION 6: In the example of the customer demanding a refund, what action reflects compromise?
Deny reimbursement by appealing to politics
Work to understand the root of the problem and co-create the best solution
Offering a replacement or partial reimbursement
Do not respond until tempers subside
QUESTION 7: What is the risk of overusing the compliant style?
Aggravate conflicts by lack of resolution
Damaging relationships and generating resentment
Systematically leaving our needs unmet
Require more time and effort than other strategies
QUESTION 8: When is it appropriate to apply the avoidant style?
When looking for innovative and lasting solutions
When strong leadership is desired
When the issue is minor or it is convenient to gain time to calm down the mood
When both parties are already willing to make concessions
Send
This test is only available to students who have purchased the course
INCORRECT QUESTIONS
Previous
Next
Are there any errors or improvements?
Where is the error?
What is the error?
Send
Search
Popular searches
Nutrition
Coaching
Psychology
Wellness
