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Test Expectations and Conflict

QUESTION 1: What is the main problem with expectations that often causes conflict?

QUESTION 2: What is the crucial first step in proactively defining and communicating expectations?

QUESTION 3: What happens when expectations are not met, which could lead to conflict?

QUESTION 4: Why should communicating expectations be a "two-way street"?

QUESTION 5: What should be done if the expectations of both parties do not align?

QUESTION 6: What is one of the benefits of investing time in initial clarity of expectations?

QUESTION 7: How are expectations defined in the text?

QUESTION 8: What does it mean to accept that others' expectations may be different from our own?

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