1st QUESTION: According to the text, what percentage of the message in the communication is represented by the tone of voice and body language combined?
2nd QUESTION: What does an upright, firm posture with an open chest convey?
QUESTION 3: How can avoiding eye contact or constantly looking away be interpreted?
QUESTION 4: What universal tool is mentioned that breaks down the interlocutor's defenses and transmits closeness?
QUESTION 5: What does a slouched posture, with tense shoulders or crossed arms, communicate?
QUESTION 6: What signal is transmitted by using open gestures and showing the palms of the hands?
QUESTION 7: What does maintaining cordial and natural eye contact with the interlocutor demonstrate?
QUESTION 8: When can nonverbal language greatly enhance a person's ability to communicate?
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