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Test Effective communication and mutual respect as pillars
Agenda
1st QUESTION: What is the basis of conflict prevention according to the text?
Hierarchy and clear rules
Strong communication
Avoiding disagreements
Competition among employees
2nd QUESTION: What is the "main fuel for tension" when communication is poor?
The misunderstandings
Lack of resources
Competition for promotions
Overwork
QUESTION 3: What should feedback focus on so that it is constructive and helps solve problems at their root?
In the personal errors of the individual
In the problem, rather than in the person
In the personality of the person involved
In the negative consequences of the problem
QUESTION 4: What does "active listening" entail?
Simply hear the words being said
Waiting for your turn to speak while preparing your answer
Conscious effort to understand the other person's perspective
Agree with everything the other person says to avoid an argument
QUESTION 5: What often happens with problems when people feel they have been actively listened to?
They often disappear on their own
They become complicated and escalate into a larger conflict
They always require the intervention of a superior
They generate more resentment
QUESTION 6: What is described in the text as a "natural barrier to conflict"?
An atmosphere of genuine respect
A strict sanctions policy
Lack of communication between teams
Internal competition and mistrust
QUESTION 7: How does a leader set a standard of respect that the team tends to follow?
Ignoring disagreements to maintain peace
Imposing their ideas without allowing discussion
Treating all employees as equals, without interrupting or speaking down to them
Speaking condescendingly to his team members
QUESTION 8: Why is it critical for leaders and employees to strive to be transparent with information?
To make communication faster and more efficient
So that people don't have to ask questions
To provide all necessary details and avoid assumptions
To hide information that could be problematic
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