QUESTION 1: What are the four levels of listening mentioned in the text, ordered from the most superficial to the deepest?
QUESTION 2: What defines the lowest level of listening, known as "pretending to listen"?
QUESTION 3: What is the listening level called "select"?
QUESTION 4: What is the first level of listening that is considered truly effective and useful for most workplace conflicts?
QUESTION 5: What distinctive skill does "empathic listening" offer?
QUESTION 6: What is the main risk to consider when practicing empathic listening?
QUESTION 7: What level of listening is completely ineffective in resolving a conflict, since no information is processed?
QUESTION 8: At the "attending" level, what actions demonstrate that the message is being interpreted appropriately?
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