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Test Using [I-statements] and the X-Y-Z Model
Agenda
QUESTION 1: What is the main purpose of using "I statements" in communication?
Blaming the other person in a subtle way
Express your feelings and needs without making the other person feel attacked or blamed
Proving that you are right in a disagreement
Avoid a direct confrontation about the problem
2nd QUESTION: In the XYZ model, what does the "X" represent?
The specific behavior you observed, without generalizing
The feeling that the behavior caused you
The need that was not met by the behavior
The solution you propose for the future
QUESTION 3: What does the "Y" represent in the XYZ model?
The other person's behavior
The need that was not met
The consequence of behavior
The feeling that the behavior generated in you
QUESTION 4: What does the "Z" represent in the XYZ model?
The specific behavior
The feeling that it provoked in you
The need that was not met or how the behavior impacted you
The accusation or judgment of the person
QUESTION 5: What is one of the main benefits of using the XYZ model to provide feedback?
It allows you to make generalizations about a person's character
It helps to be specific and focus on the behavior that can be changed, rather than judging the person
Ensures that the other person immediately accepts blame
It's a quick way to end an argument without resolving it
QUESTION 6: According to the text, what would be an assertive reformulation of the phrase "You ignore me when I talk"?
You are very inconsiderate for not listening to me
Sometimes when I'm talking, I feel like you're not listening to me
You always ignore me when I talk to you
Why are you never able to pay attention to me?
QUESTION 7: In addition to providing feedback on behaviors to be improved, what else is the XYZ model useful for?
It is only useful for very serious conflicts
Can only be used with subordinates
It only works in written communication
To give positive feedback too
QUESTION 8: How does the XYZ model help by avoiding generalizations and focusing on specific behavior?
To make the other person defensive
To win the argument more easily
To avoid addressing the real problem
To maintain direct, respectful dialogue focused on what can be changed
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