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Test Blockages in listening
Agenda
Q1: What is mind reading according to the text?
Take notes to record objective data
Active listening with open-ended questions
Summarize in your own words to verify understanding
Assuming intentions or thoughts of the other without evidence and responding to an imagined intention
QUESTION 2: What describes mental rehearsal in listening?
Mentally review data after the conversation
Preparing one's own response while the other is speaking, losing present information
Repeating aloud what was heard
Practice breathing techniques to calm down
3rd QUESTION: What is the effect of preparing the counterargument while the other is speaking?
Improve deep listening
Increases empathy
Much verbal and nonverbal information is lost and dialogue becomes parallel monologues
Allows better grasp of emotional nuances
4th QUESTION: What is the selective filter?
A technique for summarizing without bias
Listening only to what contradicts one's own beliefs
Extending attention to the whole context
Defense mechanism that attends only to parts of the message that confirm one's own beliefs or fears
QUESTION 5: What characterizes premature judgment?
Labeling the other person or their message as wrong before understanding it, closing one's mind to empathy
To wait for the other person to finish before giving an opinion
Seek common ground before responding
To take time to reflect
QUESTION 6: Why can counseling block connection?
Because it always solves the problem efficiently
Because it interrupts emotional experiences with unsolicited solutions, perceived as invalidating
Because it forces the other person to talk more
Because it reduces the clarity of the story
7TH QUESTION: According to the text, the need to be right leads to
Listening to understand and connect
Strengthening genuine curiosity
Listening only to find fault and turning the conversation into a win-win debate
Suspend ego and evaluation
8th QUESTION: What does deep listening demand?
Defend one's beliefs with determination
Immediate advice to make things right
Read each other's mind to anticipate
Suspending ego and the need for control, with curiosity and observation without evaluation
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