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Test Empathy in Action: Connecting Genuinely with Others
Agenda
QUESTION 1: According to the text, how is empathy defined in communication beyond "putting yourself in someone else's shoes"?
As a passive feeling that occurs naturally
Like the ability to feel sorry for others
As a "favorable will" or a proactive decision to try to understand the other
As the ability to correctly judge the emotions of others
QUESTION 2: What is the key difference between empathy and sympathy?
Empathy is feeling WITH someone to connect, while sympathy is feeling FOR someone, which creates distance
Empathy is a feeling of pity, while sympathy is a feeling of understanding
There is no real difference between the two concepts
Sympathy is an active stance, while empathy is passive
QUESTION 3: Which of the following is a fundamental practical step to put empathy into practice?
Give advice immediately to solve the other's problem
Share your own experience to show that we have been through worse
Explain to the other person why their feelings are not correct
Validate the emotions of others, recognizing them as legitimate even if we do not share them
QUESTION 4: What transformative effect does the conscious practice of empathy have on interactions?
Increases the walls of resentment and defense
Reduces and prevents conflicts by making people feel heard and understood
It fosters a sense of distance and superiority
Ensures that we always agree with each other's point of view
QUESTION 5: What does "avoiding hasty judgments" mean in the context of empathic listening?
Suspend our own opinions to understand the other's perspective from their frame of reference
Quickly analyze whether what the other person says is correct or incorrect
Completely ignoring what the other person is saying
Judging another's emotions as exaggerated or inappropriate
QUESTION 6: Which phrase best represents sympathy, as opposed to empathy?
I understand how you feel
I'm here with you on this
I understand your point of view
Poor you, I'm sorry for your pain
QUESTION 7: Why is empathy considered a cultivated skill and not just an emotion?
Because it is a feeling that cannot be controlled
Because it is an innate characteristic that cannot be learned
Because it requires making the proactive decision to understand and adopt specific behaviors
Because it only appears in situations of extreme sadness
QUESTION 8: What is the most effective tool for building "bridges of understanding," according to the text?
Sympathy and compassion
Empathy, by offering genuine understanding
Quick judgment and direct advice
Passive listening without validating emotions
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