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Test Improving verbal communication: listening to understand
Agenda
QUESTION 1: What is hearing compared to listening?
Hearing is an active process, listening is passive
Hearing is the simple reception of sound waves, listening is an active, conscious and deliberate act
They are the same
Hearing is better than listening
QUESTION 2: What is the first step to improving our social skills in relation to listening?
Commit to speaking more
Formulate responses quickly
Interrupt the interlocutor
Commit to listening to understand, not just waiting for our turn to respond
QUESTION 3: What is a common obstacle to active listening?
Pay full attention
That our mind is already busy formulating our response or counterargument
Ask open-ended questions
Paraphrase what you hear
QUESTION 4: What technique is used to train the mind to stay focused on the speaker?
The visualization
Mental "rapid repetition"
The distraction
Avoiding eye contact
QUESTION 5: What does the "rapid repetition" technique achieve mentally?
It allows us to wander
It occupies our internal auditory canal, preventing our mind from wandering or preparing a response
It makes us forget what is said
It creates confusion
QUESTION 6: What is paraphrasing in the context of active listening?
Rephrase what you are going to say
Rephrase in our own words what we think the other person has said
Interrupt the interlocutor
Judge the information received
QUESTION 7: What is created by combining paraphrasing with open questions?
A superficial dialogue
A deep dialogue and a genuine connection
A monologue
A disagreement
QUESTION 8: What is listening, as opposed to hearing?
A passive process
An active, conscious, and deliberate act of total attention and understanding
The simple reception of sounds
Something that only happens once in a while
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