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Test Communication Barriers Identification Practice
Agenda
QUESTION 1: What is mentioned as one of the most common barriers to communication?
Planned interruptions
Increasing voice volume
Lack of presence
Exclusive use of e-mails
QUESTION 2: According to the exercise, what should be done in Step 3?
Ignoring intense emotions
Repeating the conversation without change
Looking for blame for the situation
Identify and write strategies to overcome each barrier
QUESTION 3: What is the main objective of this activity?
Recognize specific barriers that hinder communication
Learn to debate and win arguments
Memorize quick persuasion techniques
Substitute text messages for conversations
4th QUESTION: What does Step 1 of the exercise ask for?
Evoking a recent conversation in which you did not feel heard or understood
Making a list of criticisms of the other person
Practice a prepared speech
Avoid recalling uncomfortable situations
QUESTION 5: If distraction was the problem, what specific strategy is suggested?
Raising the tone to get attention
Proposing a quiet place and agreeing to put cell phones aside
Asking to speak only by video call
Interrupting to speed up the conversation
QUESTION 6: What can act as a filter that distorts the message?
Time differences
Use of humor in small talk
Intense emotions such as anger, sadness or frustration
Face-to-face conversations
QUESTION 7: If the assumptions were the barrier, what compromise is proposed?
Avoid asking questions to avoid discomfort
Immediately change the subject
Relying on intuition without checking
Practice active listening and direct questioning for clarification
8TH QUESTION: In order to detect inattention, what questions does the text suggest you ask yourself?
Make an immediate apology without analysis
Wondering if someone was looking at their cell phone, TV or had their mind elsewhere
Concluding that it was all a bad day
Change the subject quickly
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This test is only available to students who have purchased the course
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