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Testglossaryofkeyprotocolterms(Ii)
Agenda
QUESTION 1: What type of attire do waiters usually wear to gala events?
Casual clothing
Sportswear
Tuxedo or tailcoat
Chef's uniform
QUESTION 2: What should be avoided as part of staff conduct at an event?
Welcome individually
Smile
Talking about controversial issues
Pay attention
QUESTION 3: What is the most common greeting and how should it be performed?
Just a hug
A firm, brief handshake, performed while standing and maintaining eye contact
A greeting with your hand in your pocket
A kiss on the hand
QUESTION 4: What should you do if you are unsure what form of treatment to give to a person?
Use an inferior treatment
Do not use any treatment
Use a superior treatment rather than an inferior one
Ask the person directly
QUESTION 5: Why is it important for staff uniforms to be distinguished from those of guests at an event?
For a clear identification of your role
So that they are not confused with the decoration
So they can sit anywhere
So that guests do not feel uncomfortable
QUESTION 6: What is the correct form of greeting for members of royalty?
A handshake
A slight bow
A hug
A kiss on the hand
QUESTION 7: How is the formal form of address "Don" used compared to "Sir"?
With the surname
With the first name
With both
Not used
QUESTION 8: What fundamental rule of courtesy should be followed when addressing a guest, unless otherwise indicated?
Use the "tú"
Use the "usted" form of address
Use only the last name
Avoid the greeting
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