glossaryofkeyprotocolterms(Ii)

Staff Presentation: Uniform and Conduct

The staff's image is the hotel's image. Therefore, they must follow strict presentation guidelines.

Attire must be appropriate for the occasion; at gala events, waiters often wear tuxedos or tails, and it is essential that their uniform is clearly distinguishable from that of the guests.

Conduct must be impeccable: welcome guests individually, smile, pay attention, do not use the familiar form, give way, and always be discreet.

Behaviors such as listening to rumors, joking, discussing controversial topics, or eating and drinking in public should be avoided.

The Art of Greetings and Introductions

Greetings are an expression of respect and cordiality. The most common is the handshake, which should be firm and brief.

Greetings should be done standing up, maintaining eye contact, and keeping the other hand out of your pocket. When addressing members of royalty, the correct form of greeting is a slight bow.

The "kissing of hands" ceremony is now considered obsolete.

It is also important to understand the cultural differences in greetings, which can be more distant in some cultures and more effusive in others.

Protocol Addresses: The Correct Use of Courtesy

When an employee must address a guest during an event, they should always use the appropriate courtesy form of address.

It is essential to differentiate between "Sir," which is used with the surname, and "Don," which is