Onlinecourses55 - Start page
Home
LOGIN
REGISTER
LOGIN
REGISTER
Seeker
Testotheroperations
Agenda
QUESTION 1: What service is usually contracted from an external dry cleaner in hotels?
Assistance with luggage
Cleaning of clients' personal clothing
Room service
Minibar service
QUESTION 2: What should the chambermaid do when a guest forgets an item in the room?
Call security
Save it and wait for the customer to claim it
Call reception to check if the guest has already left and then sign the forgotten property report
Discard it if it is not valuable
QUESTION 3: What do you do with small decorative items when preparing a room for blocking?
They are kept in a safe
They are thrown in the trash
They are kept in the closet
They are left in the bathroom
QUESTION 4: What is the reverse process for blocking a room?
The room is sealed
A thorough cleaning is carried out and everything is put back in order
The furniture is stored
Reception products are withdrawn
QUESTION 5: What procedure is followed for customers' personal clothing once the customer has completed a form?
The waitress saves it until the end of the day
The chambermaid picks it up, hands it over with the required information and returns it clean to the room
The customer takes it directly to the dry cleaners
The housekeeper manages it directly
QUESTION 6: How long are forgotten items kept in a hotel before management decides what to do with them?
A month
Six months
One year
Two years
QUESTION 7: What do you do with the furniture in a room that goes into "lockdown"?
They group together in the center of the room and cover each other
They are taken out of the room
They are dismantled
They paint themselves
QUESTION 8: What items of clothing are put on first when helping a customer pack?
The most delicate
The least prone to wrinkling (pajamas, jeans)
The shoes
The toiletry bag
Send
This test is only available to students who have purchased the course
INCORRECT QUESTIONS
Previous
Next
Are there any errors or improvements?
Where is the error?
What is the error?
Send
