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In addition to routine cleaning duties, the housekeeping department handles a number of special operations that require specific procedures to ensure the safety of guest belongings and the proper maintenance of the facilities.

Management of Guest Personal Linens and Luggage Assistance

Many hotels offer a service to clean guest personal linens, which is usually contracted to an outside dry cleaner.

The procedure begins by explaining the service to the guest for their approval.

The guest must fill out a form, and the housekeeper is responsible for collecting the linens, delivering them with the required information, and once cleaned, returning them and placing them in the guest's room.

In some cases, a guest may request assistance with packing their luggage.

In this situation, the suitcase is placed on the luggage rack and the clothing is folded and arranged strategically, putting the items least prone to wrinkling (pajamas, jeans) and the most delicate items on top.

The toiletry bag and shoes go on the sides, and the gaps are filled with accessories to prevent the contents from shifting.

Protocol for Handling Forgotten Items

It is common for guests to leave belongings in their room or in the common areas.

It is the hotel's responsibility to store these items, as guests often request them.

When a chambermaid finds an item, she must first call reception to verify that the guest has permanently checked out.

She must then sign the "forgotten items report" and give it to the housekeeper, detailing the description of the item, the room number, the date, and the time.

Many establishments have a "Forgotten Items Book" to keep a formal record.

These items are kept for one year; After this time, the hotel management will decide what to do with them.

Room Preparation for Locking and Unlocking

A room is said to go into "locking" when some work, repairs, painting, disinfection is going to be carried out in it, or it is simply closed due to low occupancy.

Preparation for this purpose follows a few specific steps: lamps and light sources must be covered; furniture is grouped in the center of the room and is also covered; the floor is protected if it is not going to be renovated; small decorative items are stor