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Test -to- communication (Interpersonal communication)
Agenda
QUESTION 1: WHAT ESSENTIAL COMPONENT OF 1-TO-1 COMMUNICATION INVOLVES PAYING FULL ATTENTION TO OUR INTERLOCUTOR?
Constant interruption and distraction
Empathy
Non-verbal communication
Clarity and conciseness
QUESTION 2: WHAT ELEMENTS OF NONVERBAL COMMUNICATION COMPLEMENT OUR WORDS IN INTERPERSONAL COMMUNICATION?
Active listening and empathy
Adaptability and flexibility
Body language, facial expressions and tone of voice
Conflict management and problem solving
QUESTION 3: WHAT IS RECOMMENDED TO EXPRESS IDEAS CLEARLY AND PRECISELY IN 1-TO-1 COMMUNICATION?
Use of unnecessary jargon and technical terms
Be clear and concise
Use long and complex sentences
Avoid organizing ideas in a logical and structured manner
QUESTION 4: WHAT DOES ASSERTIVE COMMUNICATION IMPLY IN 1-TO-1 COMMUNICATION?
Expressing opinions in an aggressive and confrontational manner
Expressing opinions in a passive and submissive manner
Express opinions in a respectful and clear manner
Avoid expressing opinions and needs in interpersonal communication
QUESTION 5: WHAT IS THE FUNDAMENTAL SKILL FOR MANAGING CONFLICT AND SOLVING PROBLEMS IN 1-TO-1 COMMUNICATION?
Ignoring the concerns of the interlocutor
Seeking unilateral solutions
Listening and understanding the concerns of the interlocutor
Avoidance of problem solving and conflict management
QUESTION 6: WHAT IS CONSIDERED ESSENTIAL IN INTERPERSONAL COMMUNICATION DUE TO THE UNIQUENESS OF EACH INDIVIDUAL?
Adaptability and flexibility
The imposition of a single communication approach
Rigidity and resistance to change
Indifference to differing points of view
QUESTION 7: WHAT IS ONE OF THE KEY COMPONENTS OF 1-TO-1 COMMUNICATION THAT STRENGTHENS BONDS AND FOSTERS EFFECTIVE COMMUNICATION?
Constant interruption during communication
Lack of attention to the interlocutor's words and emotions
Excessive use of technical terms and jargon
None of the above
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