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Test Assertive techniques for expressing opinions and needs
Agenda
QUESTION 1: What is the objective of developing assertiveness?
Learn to convince others without arguing
Learn to express needs respectfully
Avoiding responsibilities in dialogue
Reduce the aggression of others
QUESTION 2: What is the "Broken Record" technique?
Refuse flatly just once
Calmly repeat your own statement
Contradict the other until you convince him
Diverting the topic in a discussion
QUESTION 3: What is the purpose of the "Fog Bank"?
Justify each action with arguments
Reinforce the critic's point of view
Accept criticism without discussion
Partially accept without giving up the position
QUESTION 4: What does the Negative Assertion do?
Deny any mistakes made
Accepting mistakes aggressively
Accept mistakes without excesses or extreme self-criticism
Ignore negative comments
QUESTION 5: How does Negative Questioning work?
Verbally attacking the critic
Avoid responding to criticism
Ask for clarification to better understand
Ignore what the other person said
QUESTION 6: What differentiates "I" messages from "You" messages?
Accuse firmly
Reinforcing the other's mistakes
Use personal and non-accusatory messages
Generalize the conflict
QUESTION 7: What does a Viable Commitment look for?
Always achieve what you want
Imposing ideas without conflict
Finding solutions acceptable to both parties
Accept everything to avoid confrontations
QUESTION 8: What does the constant practice of assertive techniques allow?
Cut off discussions quickly
Dominate the interlocutor
Improve communication and interpersonal relationships
Avoid criticism and disagreements
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