Test Active listening: listening to understand, not to respond

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1st QUESTION: What is active listening?

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2nd QUESTION: What does active listening involve in the context of a conflict?

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QUESTION 3: According to the text, what effect can the simple fact of a person feeling listened to and valued have?

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QUESTION 4: What is one of the key techniques of active listening that consists of summarizing what you have heard in your own words?

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QUESTION 5: What is paraphrasing used for?

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QUESTION 6: Besides words, what can you use to show that you are engaged in the conversation?

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QUESTION 7: What types of questions should be asked to reveal the root causes of the conflict?

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QUESTION 8: Does active listening mean you have to agree with the other person's point of view?

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INCORRECT QUESTIONS

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