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Test Active listening: listening to understand, not to respond

1st QUESTION: What is active listening?

2nd QUESTION: What does active listening involve in the context of a conflict?

QUESTION 3: According to the text, what effect can the simple fact of a person feeling listened to and valued have?

QUESTION 4: What is one of the key techniques of active listening that consists of summarizing what you have heard in your own words?

QUESTION 5: What is paraphrasing used for?

QUESTION 6: Besides words, what can you use to show that you are engaged in the conversation?

QUESTION 7: What types of questions should be asked to reveal the root causes of the conflict?

QUESTION 8: Does active listening mean you have to agree with the other person's point of view?

This test is only available to students who have purchased the course
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