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Test Identify signs of tension and depersonalize

1st QUESTION: How do most conflicts begin according to the text?

2nd QUESTION: What is a practical strategy to defuse the conflict at its source?

QUESTION 3: For a conversation about a conflict to be productive, what is essential to avoid?

QUESTION 4: In most cases, the other person's behavior in a conflict is a manifestation of what?

QUESTION 5: What key is mentioned for staying calm during a confrontation?

QUESTION 6: When you don't take another person's aggression personally, what do you free yourself from?

QUESTION 7: What should be your main objective in a conflict, instead of competing or justifying yourself?

QUESTION 8: Where does true power lie in a difficult situation?

This test is only available to students who have purchased the course
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