1st QUESTION: How do most conflicts begin according to the text?
2nd QUESTION: What is a practical strategy to defuse the conflict at its source?
QUESTION 3: For a conversation about a conflict to be productive, what is essential to avoid?
QUESTION 4: In most cases, the other person's behavior in a conflict is a manifestation of what?
QUESTION 5: What key is mentioned for staying calm during a confrontation?
QUESTION 6: When you don't take another person's aggression personally, what do you free yourself from?
QUESTION 7: What should be your main objective in a conflict, instead of competing or justifying yourself?
QUESTION 8: Where does true power lie in a difficult situation?
Please, log in to have your progress recorded. Without logging in, you will be able to take the test but your progress in the course will not be increased
