The power of nonverbal language to calm

The importance of "how" in communication

In a conflict, "how" things are said is often more important than "what" is said.

Your tone, gestures and posture communicate as much or more than your words, and can be the key to defusing tension or, conversely, escalating conflict.

A simple phrase such as "it's okay" can sound like acceptance or contempt, depending on the tone in which it is uttered.

Similarly, a "let's talk" can invite dialogue or sound like a threat, depending on how it is expressed.

Communication is, in a large percentage, nonverbal, so it is critical to be aware of what your body is conveying.

Maintaining a neutral and natural facial expression, unless you are showing empathy, is essential to prevent a conflict from escalating.

The body as a pacifier and a tool of control

Your body can be a powerful tool for defusing a situation. To avoid escalating tension, speak in a slow, firm but non-aggressive tone.

If you feel like you're going to explode, step back for a moment to calm down and come back when you feel calmer. Controlling your body language is key.

Keep your hands open and relaxed, as clenched fists or folded arms can be interpreted as signs of distress or defensiveness.

An upright posture and calm voice convey confidence and security, without resorting to aggression.

Physical positioning also influences conflict dynamics. For example, sitting with someone is better than standing, as it promotes a more relaxed state for both.

If sitting is not possible, maintain a non-threatening, slightly off-center posture with respect to the other person.

These small details demonstrate respect and can open a door that words alone might not.

Practicing these behaviors can help you stay anchored, even when the other is not.

Summa