The prevalence of non-articulate signals.

Constituent elements of paralanguage and kinesics.

Most of the exchange of messages between people does not take place through spoken words, but through body and attitudinal signals.

Elements such as physical proximity, gestures with the limbs and facial expressions are at the core of this transmission.

In addition, concrete actions communicate immense volumes of information; for example, punctuality in delivering a report or the level of neatness in personal presentation. These behaviors far outweigh verbal discourse.

If a professional promises excellence but his work material is disorganized, the observer will trust the visual chaos rather than the spoken promises.

Constant eva luations emitted from the subconscious

We emit and decode these signals in a dual manner: sometimes fully intentional and sometimes through subconscious automatisms.

The receiver must strive to raise his or her level of attention to consciously capture these details that would normally go unnoticed.

Analyzing posture or speed of movement allows one to anticipate the needs of the listener before he or she makes a complaint or request.

Understanding this deep level of connection radically improves the quality of the support provided.

Summary

Mastering the silent language is absolutely essential for any modern professional. Much of the message delivered c