Online Coaching and Hybrid Models

The methodological adaptation: from face-to-face to online

The emergence of online coaching has forced us to redefine the rules of coaching.

In the virtual format, much of the kinesthetic information is lost (body posture, tension in the hands, position of the feet), which requires the coach to sharpen his listening skills and attention to facial micro-expressions.

To mitigate the coldness of the screen, it is vital to master the "framing": good frontal lighting and a camera at eye level are essential to simulate eye contact and generate subconscious confidence. A specific technique for this environment is the use of the "Third Point".

In a face-to-face session, constant direct gazing can be invasive; in online, sharing the screen to view a document, outline or written objective together reduces interpersonal tension.

The focus shifts from faces to the shared work object, facilitating collaboration.

Likewise, silences must be managed differently: in real life, a silence is reflective; online, it can seem like a technical glitch.

The coach must verbalize the process ("I'm going to be silent for a moment so you can think about this") to maintain the connection.

Synchrony, asynchrony and the hybrid model.

The most robust model today is the hybrid or "Blended Coaching" model, which combines the best of face-to-face with digital efficiency.

Initial rapport building and closing sessions benefit greatly from physical contact, while follow-up can be done telematically, saving time and logistics.

In addition, a distinction is made between synchronous coaching (live video call), which is usually shorter and more intense to avoid "Zoom fatigue", and asynchronous coaching (e-mails, voice messages, comments on documents).

The asynchronous channel has a unique pedagogical advantage: reflexivity. By not having to respond immediately, the student has time to process the coach's question and elaborate a deeper and more thoughtful response.

The teacher-coach must learn to orchestrate these channels, using the video call for moments of emotional "breakdown" or decision making, and the deferred digital