departmentdocumentation:cardsandvouchers

Professional housekeeping management is based on a rigorous documentation system and avoids improvisation.

The use of standardized work tickets, vouchers, and work orders allows for precise control of tasks, consumption, and material requirements, which translates into more efficient planning, time savings, and improved internal communication.

Task and Consumption Control Cards

Task control cards are used to organize cleaning tasks.

These record routine but non-daily cleaning activities, such as deep cleaning a mattress or pillows, indicating the specific task, room number, and date completed.

This allows for advance planning and ensures that no important task is forgotten.

Similarly, minibar control cards are an essential document for everyday operations.

Through them, the The chambermaid notes down the quantity of products consumed by the guest, specifying the item, quantity, room number, and date.

This information is vital for charging the guest's account and also serves as an order to replenish the room with items.

Documentation for Customer Service and Orders

When a guest requests laundry service, a guest linen delivery slip is used.

This document details the items delivered by the guest (for example, "1 blue silk tie"), the room number, the date they were delivered to the department, and the expected return date.

This record ensures complete control over the guest's belongings.

Furthermore, a materials order slip is used for internal supply management.

The purpose of this document is to request the provision of any products or tools that are missing from the floor office, such as dusters or window cleaner.

It specifies the product description, the quantity ordered, the date, and the name of the person placing the order.

Work Reports and Incident Log

For tasks that arise unexpectedly or outside of the usual routine, there are work reports for the chambermaid on duty.

They describe specific tasks such as "changing crib sheets" or "cleaning the floor due to vomit," indicating the room, date, and name of the chambermaid who performed the service.

This document is essential for keeping a record of special interventions.

Likewise, there is a documented procedure for forgotten objects.

When a chambermaid finds a customer's belongings, she must complete a specific document, recording all the necessary details: the description of the object, the room number, the exact location where it was found, and the date and time of the finding.

Summary

Control sheets are used for non-daily cleaning tasks, allowing for advance planning. Minibar sheets record customer consumption for billing and restocking.

For the laundry service, sheets are used to ensure control over customer clothing. For internal management, order slips are used to request materials.

Work orders record unforeseen tasks or tasks outside the normal routine. In addition, there is a specific procedure and document to formally record all forgotten items.