workplanningandintegrationintotheteam(Ii)

Description of the Security Department

The Security Department is responsible for protecting guests, employees, and the hotel's property.

Its main responsibilities are:

• General surveillance and access control.
• Preventing theft and fire.
• Action in emergency situations and providing first aid.

The relationship with the Housekeeping Department is crucial.

The housekeeper must inform security about any unjustified open doors, the presence of suspicious people in the hallways, or any object or situation that seems out of place and may pose a risk.

Description of the Entertainment Department

The Entertainment Department aims to improve the guest experience by organizing leisure and free time activities.

Its work is especially important in holiday hotels.

Its functions include:

• Organization of activities sports, cultural, and social events.
• Encourage guest participation to enrich their stay.
• Improve the hotel's image and reputation through an attractive leisure offering.

The relationship with the Housekeeping department focuses on coordination.

Entertainment may require that rooms or common areas be prepared for events, and Housekeeping staff must be informed so they can clean and set up properly before and after each activity.

Summary

The Security department is responsible for protecting guests, employees, and hotel property. Its responsibilities include surveillance, preventing theft and fire, and responding to emergencies.

The Entertainment department seeks to improve the guest experience by organizing leisure and free time activities. Its role is especially important in resort-type hotels.

The Housekeeping department's relationship with both is crucial. The waitress must inform security of any risks and coordinate with the entertainment team to clean and set up the event rooms.