Case Analysis: Best Practices and Successful Resolution

Best Practice: Early Intervention and Precautionary Protection

In a multinational corporation, a nascent conflict between a manager and his assistant was detected.

Before it escalated into a formal complaint, the company activated a precautionary measure: it functionally separated both (change of reporting line) without affecting the salary of either, and initiated a confidential preliminary inquiry.

When evidence of verbal abuse was confirmed, the manager was sent to a corrective coaching program with a final warning.

The victim received psychological support. Six months later, the work climate stabilized.

The success lay in the speed of reaction: they did not wait to "see blood" or a lawsuit to act, prioritizing immediate psychological safety.

Best Practice: The Exemplary Sanction of the "Untouchable".

A technology company received a complaint against its top developer, a "genius" who billed millions but humiliated juniors.

Despite the economic risk, the CEO decided to fire him after verifying the facts, communicating to the company, "Results matter here, but how you achieve them matters more."

This message had a powerful effect. Staff turnover (which was extremely high in that team) decreased dramatically and overall productivity increased as the fear factor was eliminated.

This case demonstrates that ethics pays off in the long run and that no one should be above corporate values, validating the Zero Tolerance policy.

Best Practice: Rebuilding the Social Fabric Post-Firing

After the dismissal of an abusive manager who had terrorized his department for years, the new management did not act as if nothing had happened. They implemented an "Organizational Healing" program.

Outside facilitators worked with the surviving team to dismantle acquired fears, redefine the rules of engagement, and empower middle managers who had been overruled.

Active listening sessions were held to validate past suffering. The result was the recovery of institutional trust and the resurgence of innovation in a team that had been paralyzed by the trauma.