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Conflict Resolution Courses - Enhance Your Negotiation Skills

Master de Conflict Management and Resolution

4.5 60 € 18 €

Master's Degree in Conflict ResolutionTake advantage of all the courses included in this Master's program and become an expert.

24 hours of video - 287 classes - 287 exams

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Course de How to Manage the Conflicts of Daily Life

4.5 12 €

Learn practical strategies not only to handle your everyday disagreements, but to understand each person's needs and effectively guide them toward a constructive resolution.

5 hours of video - 56 classes - 56 exams

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Course de Conflict Management and Resolution

4.5 12 €

Learn practical strategies not only for managing challenges, but also for understanding the needs of those involved and effectively guiding them toward a solution.

5 hours of video - 71 classes - 71 exams

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Course de How to Improve Communication in Couples

4.5 12 €

This communication course will provide you with the key tools to intervene in couple dynamics. Through advanced techniques of active listening, empathy and assertiveness, you will improve your ability to facilitate conflict resolutio

6 hours of video - 69 classes - 69 exams

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Course de Client Conflict Management and Resolution

4.5 12 €

Learn practical strategies not only for handling objections, but also for understanding customer needs and effectively guiding them toward a solution.

4 hours of video - 43 classes - 43 exams

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Course de Resolution of Labor Conflicts

4.5 12 €

Learn practical strategies not only for handling professional disagreements, but also for understanding the needs of the parties and effectively guiding them toward a constructive resolution.

4 hours of video - 48 classes - 48 exams

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REAL Opinions from students of the Master's in Conflict Resolution

A very practical master's degree

Very satisfied with the master's structure. The negotiation techniques are clear and applicable from day one.

John Smith

Master's in Conflict Resolution

Clear and useful content

It explains the key concepts of mediation and assertive communication very clearly.

Jane Doe

Conflict Resolution Courses

I really liked the conflict master's

I loved the Master's in Conflict Resolution. I recommend it.

Peter Jones

Mediation and Negotiation Courses

Frequently asked questions about the Negotiation and Mediation Courses

Why is it important to know how to resolve conflicts?

Knowing how to resolve conflicts is fundamental because disagreements are inevitable in any relationship. Developing this skill improves communication, strengthens trust, and prevents small problems from becoming major disputes.
It allows you to transform tense situations into growth opportunities, fostering more collaborative and productive environments in both personal and professional spheres.

What is assertive communication and how does it help?

Assertive communication is the ability to express your needs and opinions clearly and respectfully, without being passive or aggressive. It is a key tool in conflict resolution because it allows you to defend your point of view without damaging the relationship.
Practicing it reduces the other person's defensiveness, facilitates mutual understanding, and promotes the search for fair solutions for both parties, creating a more honest and effective dialogue.

What is the difference between negotiation and mediation?

Negotiation is a direct dialogue between the conflicting parties to reach an agreement. In mediation, on the other hand, a neutral third party (the mediator) intervenes to facilitate communication and help the parties find their own solution.
While negotiation focuses on the parties reaching a pact, mediation focuses on restoring dialogue so that they themselves can build an agreement, being especially useful when communication is broken.

How can I manage a discussion without it escalating?

To manage a discussion, emotional self-regulation is crucial. Take a pause if you feel the tension rising and focus on active listening to understand the other's perspective before responding.
Separate the person from the problem and focus on interests, not positions. Use non-accusatory language and look for common ground to build a solution instead of fueling the confrontation.

What is the relationship between conflict resolution and leadership?

Conflict resolution is an essential skill for effective leadership. A good leader must be able to mediate disputes, facilitate communication, and guide their team towards constructive solutions.
Developing these competencies fosters a collaborative work environment, increases team trust, and improves productivity. A leader who handles conflicts well turns problems into growth opportunities for the entire organization.