Master of Certified Personal and Professional Communication

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Master of Certified Personal and Professional Communication

Have you ever watched someone brilliant be ignored in a meeting while someone else, with less knowledge but more charisma, receives approval? In today’s world your success depends not only on what you know but on your ability to communicate it. Communication is the number one soft skill that defines leadership and professional growth.

This master’s is your comprehensive 360° training. We’ll begin with the core of your influence: emotional intelligence. You will develop empathy and active listening to truly understand others. On that foundation, we will build assertiveness: the ability to express your ideas, say no and set boundaries with confidence and respect, without aggression.

You will master negotiation and persuasion techniques to influence decisions and lead teams. We will give you a proven system for conflict resolution, transforming confrontation into collaboration and teaching you how to give constructive feedback that motivates rather than demoralizes.

We will bring your skills to the stage with public speaking. You will lose stage fright and learn to structure impactful presentations, using your body language and voice to captivate the audience. Finally, we will combine everything to build your personal brand and improve your networking. This master’s is the definitive guide to developing your influence, charisma and leadership, preparing you for any challenge.

Master Details

  • 📚 Number of Master Courses 12
  • 💻 Video hours 84
  • 🕒 Study hours 672
  • 🎬 Videos 983
  • 📝 Test 982
  • 📈 Level Basic to Expert Level
  • Language English and MultiLanguage
  • 🎓 Certificate of studies
  • 🔓 Lifetime access
  • 🏵️ 7 Days of guarantee
  • 💳 Secure payment with SSL
  • 💵 We accept all forms of payment
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What will you learn in this master's program?

  • 🧠 To master your emotional intelligence, a pillar of self-confidence, empathy and self-management.
  • 🗣️ Assertive communication and effective negotiation techniques for conflict resolution and saying 'no' respectfully.
  • 🎙️ To develop your public speaking and deliver impactful presentations, managing stage fright and your body language.
  • 🎧 To practice active listening and give constructive feedback to improve teamwork and leadership.
  • 🌐 To build your personal brand (personal branding) and do strategic networking for your career.
  • 💡 To apply persuasion and rhetoric to influence decision-making and sell your ideas.

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The Master consists of:

👨🏻‍🏫 185 Lessons
How to Improve Communication in a Relationship
11 Lessons05:42:09

TOPIC 1: INTRODUCTION TO COUPLE COMMUNICATION

00:26:38

TOPIC 2: ACTIVE AND EMPATHIC LISTENING

00:32:45

TOPIC 3: NON-VERBAL COMMUNICATION

00:33:43

TOPIC 4: ASSERTIVE COMMUNICATION

00:34:27

TOPIC 5: CONFLICT RESOLUTION

00:38:01

TOPIC 6: COMMUNICATION IN DIFFICICULT SITUATIONS

00:36:01

TOPIC 7: COMMUNICATION IN SEXUALITY

00:33:51

TOPIC 8: OVERCOMING OBSTACLES IN COUPLE COMMUNICATION

00:35:22

TOPIC 9: PARENTING COMMUNICATION

00:36:08

TOPIC 10: MAINTAINING GOOD COMMUNICATION IN THE LONG TERM

00:35:13

TOPIC 11: DOCUMENTATION TO DOWNLOAD

00:00:00

Oratory Skills for Public Speaking Training
13 Lessons16:39:17

TOPIC 1: PUBLIC SPEAKING - GENERALITIES AND TECHNIQUES

01:02:29

TOPIC 2: TECHNIQUES FOR PRACTICING PUBLIC SPEAKING

01:25:06

TOPIC 3: DISCOURSE

01:35:26

TOPIC 4: TYPES OF SPEECHES

01:51:52

TOPIC 5: THE AUDIENCE

01:04:43

TOPIC 6: ELEMENTS INFLUENCING A PRESENTATION

01:42:01

TOPIC 7: TOOLS TO ENHANCE YOUR PRESENTATIONS

01:17:23

TOPIC 8: VIDEOS AS A COMMUNICATION TOOL

00:53:48

TOPIC 9: PUBLIC SPEAKING IN ONLINE COMMUNICATIONS

01:48:33

TOPIC 10: PUBLIC SPEAKING QUESTIONS, INTERVIEWS AND PRESENTATIONS

01:18:09

TOPIC 11: PUBLIC SPEAKING AND FINANCE

01:37:04

TOPIC 12: PUBLIC SPEAKING IN POLITICS

01:02:43

TOPIC 13: DOCUMENTATION TO DOWNLOAD

00:00:00

Boost Your Voice - The Art of Public Speaking
5 Lessons04:06:21

TOPIC 1: THE VOICE

01:29:35

TOPIC 2: PRONUNCIATION

00:45:14

TOPIC 3: PUBLIC SPEAKING

01:00:55

TOPIC 4: ELEMENTS TO BE TAKEN INTO ACCOUNT IN COMMUNICATION AND PUBLIC SPEAKING

00:50:37

TOPIC 5: DOCUMENTATION TO DOWNLOAD

00:00:00

Learn Effective Communication Skills Right Now
14 Lessons06:11:12

THEME 1: DECONSTRUCTING THE CONCEPT OF COMMUNICATION

00:28:40

THEME 2: THE OBJECT OF COMMUNICATION: WHAT ARE WE TALKING ABOUT?

00:27:46

THEME 3: THE CONTEXT: THE INVISIBLE STAGE OF COMMUNICATION.

00:22:05

THEME 4: THE LEVELS OF LANGUAGE: FROM THE BASIC TO THE COMPLEX

00:16:17

THEME 5: TYPES OF SOCIAL INTERACTION AND THEIR RULES

00:20:57

THEME 6: ACTIVE LISTENING: THE FORGOTTEN SUPERPOWER

00:32:46

THEME 7: NON-VERBAL COMMUNICATION: THE BODY SPEAKS

00:37:07

THEME 8: VERBAL COMMUNICATION: MASTERING THE WORD AND VOICE

00:40:54

THEME 9: EMPATHY AND ASSERTIVENESS: THE HEART OF COMMUNICATION

00:31:28

THEME 10: COMMUNICATION IN THE PROFESSIONAL ENVIRONMENT

00:31:32

THEME 11: PUBLIC SPEAKING AND IMPACT PRESENTATIONS

00:31:12

THEME 12: CONFLICT AND INTERPERSONAL RELATIONSHIP MANAGEMENT

00:25:15

THEME 13: TOWARD MASTERY: A JOURNEY OF CONTINUOUS LEARNING

00:25:13

THEME 14: DOWNLOAD PDF DOCUMENTATION

00:00:00

Learn Effective Assertive Communication Skills
17 Lessons05:20:34

TOPIC 1: FUNDAMENTALS OF COMMUNICATION AND ASSERTIVENESS

00:26:41

TOPIC 2: BELIEFS, JUDGMENTS AND VALUES IN COMMUNICATION

00:22:51

TOPIC 3: PERSONALITY DYNAMICS IN INTERACTION

00:19:34

TOPIC 4: PERCEPTUAL POSITIONS AND ROLES IN RELATIONSHIPS

00:21:10

TOPIC 5: COMMUNICATION AS AN INSTRUMENT OF GROWTH

00:18:36

TOPIC 6: COMMUNICATION BARRIERS AND STRATEGIES

00:22:43

TOPIC 7: ASSERTIVENESS IN PRACTICE

00:21:35

TOPIC 8: ADVANCED COMMUNICATION TOOLS

00:19:45

TOPIC 9: GASLIGHTING AND RELATIONSHIP MANIPULATION

00:17:22

TOPIC 10: ASSERTIVE NEGOTIATION STRATEGIES

00:20:29

TOPIC 11: COMMUNICATION AND BODY LANGUAGE

00:21:01

TOPIC 12: OVERCOMING FEARS AND LIMITING BELIEFS

00:17:11

TOPIC 13: ASSERTIVENESS IN COMMUNICATING WITH OTHERS

00:16:48

TOPIC 14: CONSTRUCTIVE FEEDBACK AND CONFLICT MANAGEMENT

00:20:58

TOPIC 15: EFFECTIVE COMMUNICATION AND SELF-TRANSFORMATION

00:19:12

TOPIC 16: CONCLUSION AND ADDITIONAL PRACTICAL TOOLS

00:14:38

TOPIC 17: DOWNLOAD PDF DOCUMENTATION

00:00:00

Effective Communication: Basics and Techniques
19 Lessons05:00:12

TOPIC 1: INTRODUCTION TO THE FUNDAMENTALS OF COMMUNICATION

00:19:35

TOPIC 2: TYPES OF COMMUNICATION

00:19:24

TOPIC 3: THE SENDER: THE ORIGIN OF THE MESSAGE

00:13:49

THEME 4: THE MESSAGE: CONSTRUCTION AND EFFECTIVE TRANSMISSION

00:18:35

THEME 5: THE RECEIVER: ADAPTING COMMUNICATION TO THE AUDIENCE

00:13:40

TOPIC 6: CONTEXT AND ACTIVE LISTENING

00:08:44

TOPIC 7: FUNDAMENTALS OF VOCAL IMAGING.

00:23:10

TOPIC 8: ADVANCED ACTIVE LISTENING TECHNIQUES

00:18:34

TOPIC 9: PROFESSIONAL WRITTEN COMMUNICATION

00:20:14

TOPIC 10: EMOTIONAL INTELLIGENCE IN COMMUNICATION

00:18:12

TOPIC 11: STRATEGIES FOR SPECIFIC COMMUNICATION SITUATIONS

00:14:15

THEME 12: THE ART OF CONNECTING AND PERSUADING.

00:18:20

TOPIC 13: COMMUNICATION IN LEADERSHIP

00:12:26

TOPIC 14: COMMUNICATING IN GLOBAL AND VIRTUAL CONTEXTS

00:16:04

THEME 15: DIALOGUE AS A CONSTRUCTIVE TOOL

00:16:13

TOPIC 16: PRACTICAL ASSERTIVE COMMUNICATION TECHNIQUES

00:14:55

THEME 17: SELF-ASSESSMENT AND CONTINUOUS IMPROVEMENT

00:22:16

TOPIC 18: HISTORY AND EVOLUTION OF COMMUNICATION

00:11:46

TOPIC 19: DOWNLOAD PDF DOCUMENTATION

00:00:00

Nonverbal Communication: Read Body Language
15 Lessons03:38:23

TOPIC 1: INTRODUCTION AND FUNDAMENTALS

00:25:08

TOPIC 2: THE BRAIN AND THE MIND-BODY CONNECTION

00:14:56

TOPIC 3: POWER POSTURES AND CONFIDENCE

00:17:54

TOPIC 4: INSECURE POSTURES AND BARRIERS

00:14:53

TOPIC 5: THE HEAD AND FACE

00:18:57

TOPIC 6: THE POWER OF THE GAZE

00:21:18

TOPIC 7: EYE-ACCESS CUES [PNL]

00:07:01

TOPIC 8: HANDS AND ARMS: AUTHORITY AND SINCERITY

00:12:25

TOPIC 9: INDICATORS OF STRESS AND POSSIBLE DECEPTION

00:14:32

TOPIC 10: LEGS AND FEET: THE HONEST PART

00:12:54

TOPIC 11: RAPPORT AND SYNCHRONIZATION [PNL]

00:12:38

TOPIC 12: GREETING AND PHYSICAL CONTACT [HAPTICS]

00:16:24

TOPIC 13: PRACTICAL APPLICATIONS AND ENVIRONMENT

00:15:13

TOPIC 14: EXERCISES AND CASE ANALYSIS

00:14:10

TOPIC 15: DOWNLOAD PDF DOCUMENTATION

00:00:00

Communication Skills: Improve Your Assertiveness
19 Lessons07:37:05

TOPIC 1: INTRODUCTION TO COMMUNICATIVE SKILLS

00:15:44

TOPIC 2: TYPES AND STYLES OF COMMUNICATION

00:20:20

TOPIC 3: ASSERTIVENESS AS A KEY TO EFFECTIVE COMMUNICATION

00:52:34

TOPIC 4: THE ART OF LISTENING AND EMPATHY

00:34:11

TOPIC 5: INITIATING AND MAINTAINING EFFECTIVE CONVERSATIONS

00:25:43

TOPIC 6: THE POWER OF NONVERBAL COMMUNICATION

00:42:33

TOPIC 7: THE FIRST IMPRESSION AND ITS KEYS

00:10:52

TOPIC 8: STRATEGIC COMMUNICATION IN THE WORKPLACE

00:33:13

TOPIC 9: DIGITAL COMMUNICATION IN THE PROFESSIONAL ENVIRONMENT

00:27:36

TOPIC 10: THE ART OF PERSUASION AND INFLUENCE

00:34:59

TOPIC 11: UNDERSTANDING AND DEALING WITH CONFLICT

00:21:43

TOPIC 12: KEY NEGOTIATION SKILLS

00:28:16

TOPIC 13: HANDLING DIFFICULT CONVERSATIONS

00:17:47

TOPIC 14: FUNDAMENTALS OF PUBLIC SPEAKING

00:15:18

TOPIC 15: CREATING AND STRUCTURE OF AN EFFECTIVE PRESENTATION

00:17:26

TOPIC 16: EXPOSITION AND STAGING TECHNIQUES

00:21:24

TOPIC 17: AUDIENCE INTERACTION AND CONTINGENCY MANAGEMENT

00:18:09

TOPIC 18: SELF-AWARENESS AND CONTINUOUS IMPROVEMENT

00:19:17

TOPIC 19: DOWNLOAD PDF DOCUMENTATION

00:00:00

Overcome Stage Fright and Speak Confidently
19 Lessons05:07:32

TOPIC 1: PERSONAL DIAGNOSIS AND SPEAKER'S MINDSET

00:26:02

TOPIC 2: PHYSIOLOGY OF THE VOICE

00:21:39

TOPIC 3: VOICE QUALITIES [PARALINGUISTICS]

00:14:56

TOPIC 4: DICTION AND ARTICULATION

00:17:58

TOPIC 5: BODY LANGUAGE: POSTURE AND MOVEMENT

00:15:03

TOPIC 6: THE LANGUAGE OF THE HANDS

00:18:03

TOPIC 7: AUDIENCE ANALYSIS

00:16:58

TOPIC 8: SPEECH STRUCTURE: PREPARATION

00:18:50

TOPIC 9: INITIATION TECHNIQUES [THE OPENING]

00:25:34

TOPIC 10: DEVELOPMENT AND PERSUASION

00:10:25

TOPIC 11: CLOSING TECHNIQUES [THE CONCLUSION]

00:21:22

TOPIC 12: VISUAL SUPPORTS [SLIDES]

00:15:01

TOPIC 13: LOGISTICS AND TECHNOLOGY

00:17:43

TOPIC 14: MANAGING QUESTIONS AND ANSWERS

00:15:07

TOPIC 15: VIDEO AND VIRTUAL COMMUNICATION

00:14:41

TOPIC 16: LISTENING SKILLS

00:10:31

TOPIC 17: DAILY TRAINING AND PRACTICE

00:16:58

TOPIC 18: NARRATIVE AND EXPRESSIVE READING

00:10:41

TOPIC 19: DOWNLOAD PDF DOCUMENTATION

00:00:00

Family and Relationship Conflict Resolution
19 Lessons05:15:41

TOPIC 1: FUNDAMENTALS OF AUTHORITY AND FAMILY DYNAMICS

00:15:08

TOPIC 2: NATURE AND ORIGIN OF FAMILY CONFLICT

00:14:07

TOPIC 3: STRESS AND ITS IMPACT ON THE FAMILY ENVIRONMENT

00:15:37

TOPIC 4: THE BASICS OF HEALTHY INTERPERSONAL RELATIONSHIPS

00:12:35

TOPIC 5: ATTACHMENT THEORY AND THE INFLUENCE OF THE PAST

00:16:36

TOPIC 6: COMMUNICATION AS A PILLAR OF CONFLICT RESOLUTION

00:15:37

TOPIC 7: ASSERTIVE COMMUNICATION: EXPRESSING WITHOUT AGGRESSION

00:09:10

TOPIC 8: EMPATHY AND MUTUAL SUPPORT AS BOND HEALERS

00:14:46

TOPIC 9: GENERAL STRATEGIES FOR CONFLICT MANAGEMENT

00:19:14

TOPIC 10: THE PRESCHOOL STAGE [2-5 YEARS]: AUTONOMY AND TANTRUMS

00:19:17

TOPIC 11: THE SCHOOL STAGE [6-10 YEARS]: COMPETITION AND AGREEMENTS

00:20:58

TOPIC 12: ADOLESCENCE: IDENTITY AND NEGOTIATION

00:21:51

TOPIC 13: SETTING HEALTHY BOUNDARIES

00:14:46

TOPIC 14: THE ROLE OF FORGIVENESS IN HEALING RELATIONSHIPS

00:17:33

TOPIC 15: PRACTICAL EXERCISES ON SELF-REFLECTION AND ATTACHMENT

00:23:36

TOPIC 16: PRACTICAL EXERCISES TO IMPROVE COMMUNICATION

00:16:39

TOPIC 17: PRACTICAL EXERCISES ON ASSERTIVENESS, EMPATHY AND BOUNDARIES

00:21:19

TOPIC 18: PRACTICAL EXERCISES FOR SUPPORT, FORGIVENESS, AND CONFLICT RESOLUTION

00:26:52

TOPIC 19: DOWNLOAD PDF DOCUMENTATION

00:00:00

Learn how to improve your romantic relationship
15 Lessons06:25:47

TOPIC 1: THE ROAD MAP AND THE REALITY OF LOVE

00:21:05

TOPIC 2: RADICAL RESPONSIBILITY

00:24:17

TOPIC 3: DEFUSING DESTRUCTIVE PATTERNS

00:25:47

TOPIC 4: DYNAMICS OF DEPENDENCE AND FREEDOM

00:24:34

TOPIC 5: FUNDAMENTALS OF COMMUNICATION

00:25:03

TOPIC 6: ADVANCED COMMUNICATION AND VULNERABILITY

00:24:24

TOPIC 7: CONFLICT MANAGEMENT AND RESOLUTION

00:30:53

TOPIC 8: UNCONDITIONAL ACCEPTANCE AND TRUST

00:25:09

TOPIC 9: CULTIVATING FRIENDSHIP AND POSITIVITY

00:28:48

TOPIC 10: INTIMACY, LOVE LANGUAGES AND SEXUALITY

00:29:53

TOPIC 11: MINDSET, BELIEFS AND THE LAW OF ATTRACTION

00:23:43

TOPIC 12: SELF-KNOWLEDGE: THE UNIVERSITY OF THE SELF

00:25:13

TOPIC 13: PRACTICAL STRATEGIES FOR LIVING TOGETHER

00:30:12

TOPIC 14: GROWTH, VISION AND LEGACY

00:46:46

TOPIC 15: DOWNLOAD PDF DOCUMENTATION

00:00:00

Specialist in Neuromarketing and Neurosales
19 Lessons06:25:05

TOPIC 1: FUNDAMENTALS AND KEY CONCEPTS OF NEUROMARKETING

00:21:52

TOPIC 2: MENTAL AND CHEMICAL PROCESSES OF THE CONSUMER

00:18:47

TOPIC 3: REPRESENTATIONAL SYSTEMS AND VISUAL MARKETING

00:22:22

TOPIC 4: EXPANDED SENSORY MARKETING

00:20:32

TOPIC 5: BEHAVIORAL DYNAMICS AND EMPATHY

00:21:20

TOPIC 6: COGNITIVE BIASES I: FOCUS AND EVALUATION

00:23:15

TOPIC 7: COGNITIVE BIASES II: CLARITY AND JUSTIFICATION

00:22:45

TOPIC 8: COGNITIVE BIAS III: LOSS AND RISK

00:22:27

TOPIC 9: COGNITIVE BIAS IV: CHOICE ARCHITECTURE

00:20:05

TOPIC 10: PRICING STRATEGIES AND PERCEPTION OF VALUE

00:21:19

TOPIC 11: SOCIAL INFLUENCE, LIKEABILITY AND VALIDATION

00:22:13

TOPIC 12: VALUE PROPOSITION ARCHITECTURE

00:22:16

TOPIC 13: PRINCIPLES OF PERSUASIVE WRITING

00:19:14

TOPIC 14: ACTIVATORS AND LINGUISTIC ELEMENTS

00:21:04

TOPIC 15: STORYTELLING I: THE POWER OF STORIES

00:20:42

TOPIC 16: STORYTELLING II: THE HERO METHODOLOGY

00:22:39

TOPIC 17: DIGITAL INTEGRATION AND STRATEGY

00:21:08

TOPIC 18: EMAIL STRATEGIES AND ARTIFICIAL INTELLIGENCE

00:21:05

TOPIC 19: DOWNLOAD PDF DOCUMENTATION

00:00:00

Details of the Master's in Communication

Promotion for unemployed people in our Master's in Personal and Professional Communication

The Master's in Personal and Professional Communication is a single-price training offer of 6€ aimed at unemployed people.

Our program will enable you to express yourself with complete effectiveness and develop practical oratory and communication skills to enrich your experience and boost your professional competencies.

Master's Degree in Personal and Professional Communication for Workers

Transform your public speaking today with this complete Master in Communication for only 6€, essential training for spokespeople and senior executives.

You will design internal and external communication strategies that deeply impact your audience, elevate your personal brand, and decisively broaden your professional skills.

Official Certification in Personal and Professional Communication

Upon completing this master's in rhetorical skills, you will receive a degree that endorses your mastery in public speaking and advanced strategic communication. This private accreditation confirms you command complex tools to lead high-impact presentations and institutional relations. It is a valuable asset for spokespeople, ensuring the student has technical resources to coordinate coherent messages with rigor. The diploma certifies your professional competence to manage public image, achieving influence under the highest technical quality standards.

Passing the tests is mandatory. This is how we validate our students' training.

Job Opportunities with the Master's in Personal and Professional Communication

Completing a master's degree in personal and professional communication offers multiple possibilities in both the work and personal environments.

  • Professional Diversification: A master's degree facilitates specialization in fields such as corporate communication, public relations, or executive coaching, thus expanding employment possibilities.
  • Improving Work Capacity: Advanced training and accreditation of communication skills increase the opportunities to access positions of greater responsibility and better pay.
  • Access to New Sectors: In addition to traditional media, communication experts can work in areas such as human resources, team leadership, consulting, marketing, and brand management, among others.
  • Strengthening Interpersonal Skills: Communication training fosters empathy, active listening, and an understanding of human behavior, optimizing relationships.
  • Personal Development: The detailed study of the dynamics of communication promotes greater Self-awareness and more effective management of one's own interactions and emotional reactions.
  • Social Value: The knowledge gained facilitates positive intervention in the community, helping individuals and groups improve understanding and collaboration.
Student ratings

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Advantages for enrolling in the Master of Personal/Professional Communication

Icon of Unlimited lifetime access

Unlimited lifetime access

By enrolling in our courses, you get lifetime access, allowing you to learn and review the material as many times as you need without time restrictions.


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Available in multiple languages

By purchasing your master's degree, you will have immediate access to versions in other languages, thus eliminating any language barrier to your learning.


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Certification upon completion

Once you successfully complete the syllabus, you will obtain a certified diploma that will accredit your new knowledge and skills to any company.


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Study comfortably from home

Our e-learning platform allows you to train 100% online from the comfort of your home, adapting perfectly to your schedules and routines.


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Designed by expert teachers

All our content is created, structured, and supervised by active professionals and highly qualified educators in each sector.


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Training at the best guaranteed price

We democratize education by offering complete, practical, and updated programs with the most competitive and accessible rates on the internet.


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Study without rushing and at your own pace

Organize your time as you prefer. With no submission deadlines, you can advance through the modules without pressure and assimilate each concept at your own pace.


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Excellent student reviews

The high level of satisfaction of our students is our best letter of introduction. Hundreds of real reviews back the quality of our methodology.


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Wide variety of content

We offer an extensive catalog of training modules specifically designed to cover all the demands and needs of the current job market.


REAL Students' Opinions who completed the Master of Personal/Professional Communication

quote

A Decisive Push

I learned to give constructive feedback and to present the team's ideas more clea

Javier Navarro

quote

Confront Conversat

Now I face tense meetings calmly, listening before responding and understanding the ot

Lucia Garrido

quote

Underst

It has given me tools to manage disagreeme

Elena Morales

Frequently asked questions about Personal/Professional Communication

How can I resolve a disagreement with a coworker constructively?

  • The key is to practice active listening. Try to understand their point of view without interrupting. Then, present your arguments calmly using assertive language, focusing on the problem and not the person.

What is the best way to give someone negative feedback without demotivating them?

  • Focus on the specific behavior, not the person. Use concrete, objective examples. Propose a solution or suggest a way to improve, always showing your support and seeking a collaborative solution for the future.

What technique can I use to present my ideas more confidently in a meeting?

  • Structure your message clearly: problem, solution, and benefit. Start with a powerful idea, develop your points with data, and close with a clear call to action. Preparation reduces anxiety and increases confidence.

How can I prevent a family or couple argument from turning into a big fight?

  • Use [I messages] instead of [you messages]. Express how you feel [[I feel that...]] instead of blaming [[You always...]]. This reduces a defensive attitude and fosters a more open and empathetic dialogue.

How can I learn to say 'no' assertively without feeling guilty or selfish?

  • Be clear, direct, and respectful. Thank them for the offer, say [no] concisely and, if you wish, offer an alternative or briefly explain your reason, but without offering excessive excuses. Assertiveness is honesty.

Courses belonging to the Personal/Professional Communication