Qualitative and 360-degree evaluation

Circular feedback: bosses, colleagues, customers and subordinates.

360-degree evaluation, also called multi-source, is a method in which multiple raters at various hierarchical levels evaluate a target worker.

The name comes from its circular structure, involving supervisors, teammates (peers), subordinates, internal and even external customers and suppliers.

This methodology is considered the richest in terms of information, as it provides perspectives from all angles of work interaction.

The system allows the manager to adjust to the real demands of the work context based on diversified feedback.

By receiving data from various sources, total quality initiatives are complemented and customer service is given importance.

However, it can be intimidating for the appraisee to feel "on a catwalk" under the critical eye of all his or her work ties.

Field research with experts

Field research is a qualitative method where the evaluation is based on an in-depth interview between an assessment specialist (such as an organizational psychologist) and the workers' immediate supervisor.

The specialist goes directly to each department to analyze real facts and situations of subordinates' performance.

This process includes phases of initial evaluation, complementary analysis, action planning (such as training or retraining) and periodic follow-up.

Although its application is slow and costly because of the expert's intervention, it provides highly reliable and detailed results that facilitate critical decisions about the future potential of human capital.

This approach ensures that measurement does not remain just on paper, but is translated into concrete action plans to optimize the psychosocial health and operational efficiency of the organization.

Summary

The 360-degree assessment involves multiple raters from various hierarchica