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TOPIC 1: INTRODUCTION TO COMMUNICATIVE SKILLS
00:15:44
Master practical techniques to communicate with clarity and confidence, overcome fears that block your expression, and apply tools in interviews, presentations, and relationships to resolve conflicts and project leadership.
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TOPIC 2: TYPES AND STYLES OF COMMUNICATION
00:20:20
Integrates verbal and body language applying the 7-38-55 rule to improve tone and gestures, identifies passive, aggressive or assertive styles and communicates assertively to resolve conflicts and improve relationships.
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TOPIC 3: ASSERTIVENESS AS A KEY TO EFFECTIVE COMMUNICATION
00:52:34
Communicate assertively: manage stress in difficult conversations, set boundaries without guilt, use I messages, say no firmly, and turn criticism into constructive dialogue.
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TOPIC 4: THE ART OF LISTENING AND EMPATHY
00:34:11
You will improve active listening: mindfulness, nonverbal communication, paraphrasing and empathic questions to understand emotions, build trust, and track personal progress.
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TOPIC 5: INITIATING AND MAINTAINING EFFECTIVE CONVERSATIONS
00:25:43
Master eye contact, posture, smile and tone to start and sustain conversations, break the ice with observations and compliments, use active listening, spot boredom and practice five real challenges
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TOPIC 6: THE POWER OF NONVERBAL COMMUNICATION
00:42:33
Align gestures, posture, gaze, voice and attire with your message, read micro signals and proxemics according to cultural context, and detect inconsistencies that reveal a lack of credibility.
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TOPIC 7: THE FIRST IMPRESSION AND ITS KEYS
00:10:52
Master posture, eye contact, tone, and active listening to create a confident, professional first impression that enhances your relationships and opportunities.
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TOPIC 8: STRATEGIC COMMUNICATION IN THE WORKPLACE
00:33:13
Refine interpersonal and professional communication: give and receive effective feedback, write clear reports, lead interviews and meetings with confidence and leadership, and avoid biases and misunderstandings.
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TOPIC 9: DIGITAL COMMUNICATION IN THE PROFESSIONAL ENVIRONMENT
00:27:36
Write clear, professional emails and messages, lead effective virtual meetings, and project your brand on social media with appropriate tone, crisis management, and good netiquette.
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TOPIC 10: THE ART OF PERSUASION AND INFLUENCE
00:34:59
You will craft persuasive messages by combining logos, pathos and ethos, applying Cialdini's six principles, organizing deductive and inductive reasoning, and tailoring tone and strategy to the audience.
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TOPIC 11: UNDERSTANDING AND DEALING WITH CONFLICT
00:21:43
Manage conflicts by identifying causes, managing emotions, using empathic listening and I-messages, choosing the appropriate Thomas Kilmann style, and resorting to mediation when appropriate
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TOPIC 12: KEY NEGOTIATION SKILLS
00:28:16
Master preparation, negotiation styles and tactics distinguish integrative and distributive strategies, apply techniques to persuade, resist and negotiate concessions, and close agreements with protocol and guarantees.
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TOPIC 13: HANDLING DIFFICULT CONVERSATIONS
00:17:47
Master how to turn objections into agreements: identify types, use empathy and open questions, offer alternatives, manage emotions, listen actively and close with agreements that protect your well-being.
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TOPIC 14: FUNDAMENTALS OF PUBLIC SPEAKING
00:15:18
Become a confident speaker by mastering your topic, managing nerves with breathing and body language, tailoring your message to the audience, and structuring a strong opening, clear development, and an impactful closing.
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TOPIC 15: CREATING AND STRUCTURE OF AN EFFECTIVE PRESENTATION
00:17:26
You will capture attention in 30 seconds with effective hooks, structure your presentation, and close with a summary, proposal and call to action, while creating memorable stories that connect and move people
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TOPIC 16: EXPOSITION AND STAGING TECHNIQUES
00:21:24
You will improve verbal precision: one idea per sentence, clear language and fewer fillers, master diction, volume, intonation, rhythm and diaphragmatic breathing, and use eye contact, gestures, posture and minimalist slides.
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TOPIC 17: AUDIENCE INTERACTION AND CONTINGENCY MANAGEMENT
00:18:09
Master audience segmentation and powerful openings, turn listeners into participants, keep attention with hooks and clear cues, handle tough questions, and communicate calmly and empathetically in crises.
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TOPIC 18: SELF-AWARENESS AND CONTINUOUS IMPROVEMENT
00:19:17
Manage your inner dialogue, name emotions and needs, transform learned patterns, and use listening, empathy and body language to communicate with confidence, clarity and authenticity.
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TOPIC 19: DOWNLOAD PDF DOCUMENTATION
00:00:00
