Course of Customer Service: learn essential key skills
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This customer service course provides a detailed overview of the skills required to manage interactions effectively. It includes communication techniques, active listening, objection handling and response protocols. The content combines applied theory with result oriented exercises and individual performance monitoring, with relevant industry examples.
The syllabus covers modules on verbal and nonverbal communication, claims management, customer loyalty and CRM tools. It includes downloadable materials, case studies and satisfaction measurement tools. Assessment consists of graded activities and a final questionnaire that certifies the acquisition of key competencies for the role. Individualized feedback is provided by the teaching team.
Flexible methodology with access to multimedia content, guided readings and discussion forums to practice resolution techniques. Reflective analysis of real situations is encouraged using step by step action guides and response templates to improve response times and quality in every user interaction. Participants also gain practical templates, checklists and ongoing support to apply improvements and measure their effect on service KPIs directly. Measurable.
Aimed at sales, support and administrative professionals seeking to improve customer relationships and boost key metrics such as NPS, first contact resolution rate and retention. Upon completion, a progress report and personalized recommendations are provided to implement operational improvements that impact satisfaction and long term loyalty.
Course Details
- Hours of video 6
- Hours of study 48
- Videos 80
- Test 80
- Level to Expert Level
- Language English and MultiLanguage
- Certificate of studies
- Lifetime access
- 7 Days of warranty
- Secure payment with SSL
- We accept all forms of payment
